Coronavirus/Covid-19: How to make travelling safe for passengers
Extra measures when resuming normal operations:
- There are staff at most stations to help passengers keep their distance and ensure crowd control at busy stations.
- Stations and trains are monitored by staff to ensure that there are not too many passengers.
- All passengers are encouraged to keep their distance, be considerate and, where possible, travel outside of peak hours.
- Passengers should be prepared for longer journey times due to increased crowd control.
- Extra cleaning of trains and stations with a special focus on features that passengers will frequently touch, such as handrails in metro trains and ticket machines at stations.
- At the Copenhagen Airport metro station, hand sanitiser will be installed. As it is currently not possible to provide hand sanitiser for all stations, extra cleaning will be carried out to ensure good hygiene.
- The Metro will continue to be closed from 00:00-05:00.
When society slowly reopens on Tuesday 14 April, normal operations will resume in the Metro. A number of initiatives and precautions are in place to ensure that passengers are taken care of, and at the same time, passengers must help ensure that the distance rules can be respected.
‘We need to ensure that passengers are safe and travelling safely when more people start using the Metro again. That's why we have extra staff out to help passengers keep their distance and make sure there aren't too many people. We'll be monitoring the individual stations closely and will continuously give announcements over loudspeakers and screens. We need to help passengers continue to take care of themselves and each other during the journey when more people start arriving in the Metro’, says Henrik Plougmann Olsen, Chief Executive Officer (CEO) of Metroselskabet.
To ensure that there are not too many passengers in the system, there will be restrictions on the number of passengers in trains and at stations, so it is possible to keep the necessary distance.
‘It's very important that passengers help us and each other to make the metro journey safe for everyone. This means, among other things, continuing to encourage customers to travel outside rush hour, not travelling if they are ill, and seeking alternative travel options if there are many people on the train or at stations. We will of course monitor passenger numbers closely and continuously assess how we can help passengers safely return to the Metro based on the authorities‘ recommendations,’ says Henrik Plougmann Olsen.
Metro staff will constantly monitor the situation so that there are not too many passengers on the trains or at the stations. This means that passengers may be asked to wait on the platform if there are too many people on a train, or be asked to wait at street level if there are too many people on the platform. Passengers should therefore expect that journey times may increase in the near future due to the need to continue to limit the number of people and ensure that there is enough space between passengers.