The Board was briefed on Metro's passenger numbers, which in September amounted to 11.2 million passengers, which is the highest passenger numbers for a month measured to date in Metro's history.  Passenger numbers for September 2024 were 9 percent higher than the corresponding month in 2023.

Year-to-month, the realized passenger number is 90.8 million passengers and the passenger number for the new stations at M4 Sydhavn has been approximately double what was expected. However, the realized passenger numbers for M3/M4 are still below expectations, while M1/M2 is close to expectations. 

In October, the Metro turned 22 years old, and for Metroselskabet this means an increased focus on maintenance and development of the system in the coming years, so that the Metro can continue to deliver the same high level and live up to passengers' future expectations. In addition to maintenance, this also requires reinvestment and the development of new methods that can help ensure the high level of service to passengers alongside Metro's general maintenance.

At the meeting, the Board approved the financial framework for initiating planned reinvestments in the Metro in operation (M1-M4) in the period 2025-2028. The Metroselskabet's long-term budget includes funding for the expected need for reinvestments. The Company's strategic objectives for investments in the Metro in operation are as follows: High level of safety, min. 99 percent operational stability, min. 95 percent customer satisfaction, min. 35% capacity expansion on M1/M2 and a continuously reduced climate impact.

After the opening of the M4 extension to Sydhavn and Valby at the end of June, operations on M3/M4 have found a stable, high level. At the meeting, the board was informed that the M3/M4 had an operational stability of 99.5 percent in September.

"It is Metroselskabet's most important core task to ensure that the trains run on time around the clock so that passengers have an easy and efficient travel experience of high quality. Therefore, it is very gratifying to see the positive development in Metro's operational stability after the opening of the M4 extension, new software updates in May and June and eight third-generation trains in operation on M1/M2", says Jørn Neergaard Larsen, Chairman of the Board of Metroselskabet.

The Metro's overall operational stability has been very close to or above 99% in most months of the year. Despite the stable operation, the customer experience on the M4 extension will, however, in the coming period in some situations still be affected by the completion work taking place at the new stations.