At the meeting, the board was informed about passenger numbers for the Cityringen in the first month after opening.  The figures show that there were a total of 10.4 million passengers on the metro (M1, M2, and M3) during this period, of which 4.1 million were on M3 alone. The passenger numbers show that Cityringen has got off to a good start and that customers have responded very positively to the capital's new metro line.

The number of passengers is within the expected range for the number of trips per month in the first months after opening and above the central estimate for the opening month (2.1 million passengers), which is incorporated in the company's passenger budget. At the same time, operational stability for the first month was 97.5%, which means that approximately 333,200 of the total of approximately 341,760 departures per day were on time.

"It has been a good start for Cityringen – both in terms of operations and passenger numbers. However, there will continue to be operational challenges – especially when testing of the branch line from Cityringen to Nordhavn (M4), which opens in spring 2020, begins shortly. High passenger numbers in the first few months do not necessarily indicate that the Cityringen will exceed passenger expectations in the longer term – and vice versa. Only at a later stage will it be possible to say with any degree of certainty whether passenger numbers for the Cityringen will exceed expectations or not," says Jørn Neergaard Larsen, Chairman of the Board of Metroselskabet.

Part of the testing of the Nordhavn line will affect the Cityringen's main line (M3) and will necessitate interruptions in service. However, efforts will be made to limit this to closures at night and on a few weekends.