At the meeting, the Board was briefed on the Metro's passenger numbers and operational stability. In May, the Metro had a passenger number of 10.1 million passengers, which is approximately 1 million more than in May 2022. Year to month, the Metro has had approximately 20% more passengers than in the corresponding period in 2022. Year to month, passenger numbers are approximately 4% below expectations. There may be several reasons why the passenger numbers are below budget in May, including the fact that it was a very dry month compared to previous years. In May, operational stability was 99.7% overall and 99.6% during peak hours, which is very satisfactory.

The Board of Directors approved the company's commercial strategy to support the company's growth targets for passenger numbers and revenue in the business strategy period 2023-2026. The Company's Board of Directors has previously decided that the company will launch commercial initiatives in areas such as ticketing solutions, pricing, sales channels and partnerships to offer customers a quality experience and support the company's growth target of 176 million passengers by 2026.

"The Metro must continue to be the most sought-after sustainable mobility option in the capital - and already in 2023 we have a target of 130 million passengers, which is an increase of around 22 million compared to last year. Therefore, we must not only focus on ensuring a good passenger experience when it comes to the core product in terms of frequency, speed and operational stability, but also in terms of the overall customer experience, including associated services, pricing, communication etc. Passenger growth must come from both the expansion of the Metro and new customers, but also existing customers who are expected to travel more with the Metro in the future. This will be achieved by them using the Metro in more contexts combined with them staying longer as customers through targeted efforts to increase their knowledge and loyalty," says Jørn Neergaard, Chairman of the Board of Metroselskabet. 

The board was also given a status on the work with dust particles in the Metro. Since the Board was informed about the matter in February 2023, The Company has prepared a measurement program for measuring particles in the Metro aimed at customers and received preliminary measurement results from the operator Metro Service regarding the working environment. All measurements are below the Danish Working Environment Authority's limit values, and the measured concentration levels do not give rise to an unacceptable impact on the working environment.

The Company has also carried out increased cleaning at stations and tunnels to remove particles in the Metro. In addition, the possibility of developing an improved filter for the trains and increased tunnel ventilation on M1/M2 and M3/M4 is being investigated. Common to all initiatives is that they are based on international experience. An expert group consisting of 12 national experts in environment and health is following The Company's improvement measures and the Company's measurement program for particle concentration on platforms in the Metro.